Gas Networks 2050: Hearing from our Customer Voice Group

Jemena Gas Networks and NSW gas users are currently facing a pivotal moment where, in many future scenarios, gas usage is expected to significantly decline. Gas Networks 2050 is a forum where we collaborate with stakeholders and customers and work through this together across different areas – the Advisory Board, Expert Panel, Customer Forums and Key Voices, and consult with other groups including retailers, large and small businesses. Explore the different areas to find out more.

Customer Forums

Our Customer Forums is a random selection of 40+ customers, some who have worked with us on the last price reset, engaging with Jemena over several deliberative workshops across 2022 to 2024 to help us understand customer perspectives to inform the Draft 2025 Plan and the 2025 Plan. A summary of the insights from customers is included in the Document Library.

About the Access Arrangement for 2025-2030

Like most energy distribution business in Australia, Jemena is subject to economic regulation where the prices we can charge are approved by the Australian Energy Regulator (AER).

Every five years we submit a business plan to the Australian Energy Regulator (AER) for approval and to engage with our customers, stakeholders and communities to guide the future of our network.

To deliver this plan, we collaborate with our customers, stakeholders, advisors, and advocacy groups to identify what matters to them and what their long-term interests are (or those they represent). We’ll explore the options and the trade-offs and customers will deliberate on their preferences and expectations.

Our next regulatory proposal for our NSW gas distribution network is to be submitted to the Australian Energy Regulator (AER) on the 30 June 2024. This will cover our 2025-2030 operating period.

The engagement program we conducted over18 months saw us engage deeply with our customers, stakeholders and communities to develop our pricing and service plan for our gas network in NSW. Customer and stakeholder insights and concerns are shaping our 2025 – 2030 regulatory pricing submission in the short term, and our business planning in the longer term to 2050.

The actions that we take across the next five-year period will play a pivotal role in the future viability of our network and our ability to continue delivering the services that our customers have told us that they want and expect from us.

Watch this space for more information. In the meantime, give your feedback by asking us a question, or watch the videos to to learn more about what customers and stakeholders said.