Highlights of Draft 2020 Plan




If there was one key thing we heard from customers, it was that they want gas to remain affordable. Achieving this fairly and safely in the short and long term is the balance that we have sought to find in our Draft 2020 Plan.

We are pleased to say that our Draft 2020 Plan will result in bill decreases of 12% over the 2020-25 period, or $101 for an average residential customer (see the figure below).

In addition, over 2020-25 we will return some of the revenue we received in the current period which will further lower bills. In total, over 5 years the network component of an average residential customer bill will reduce by 19% or $192.


Network bill impacts of our Draft 2020 Plan (excluding the impact of inflation, $2020)


As a result of uncertainty following our last price review, which has only recently been resolved with the regulator, we were allowed to recover more revenue than we required in the current period. This is called over recovery. We will return this back to customers over 2020-25. This will lower our network charges. To aid transparency, bill impacts are shown with and without the impacts of this “hand back” of revenue.




Other highlights


Our plan will ensure that we continue providing our customers with the safe, reliable and affordable services they expect, and will deliver the outcomes set out below.






If there was one key thing we heard from customers, it was that they want gas to remain affordable. Achieving this fairly and safely in the short and long term is the balance that we have sought to find in our Draft 2020 Plan.

We are pleased to say that our Draft 2020 Plan will result in bill decreases of 12% over the 2020-25 period, or $101 for an average residential customer (see the figure below).

In addition, over 2020-25 we will return some of the revenue we received in the current period which will further lower bills. In total, over 5 years the network component of an average residential customer bill will reduce by 19% or $192.


Network bill impacts of our Draft 2020 Plan (excluding the impact of inflation, $2020)


As a result of uncertainty following our last price review, which has only recently been resolved with the regulator, we were allowed to recover more revenue than we required in the current period. This is called over recovery. We will return this back to customers over 2020-25. This will lower our network charges. To aid transparency, bill impacts are shown with and without the impacts of this “hand back” of revenue.




Other highlights


Our plan will ensure that we continue providing our customers with the safe, reliable and affordable services they expect, and will deliver the outcomes set out below.