Who is Jemena?

    Jemena owns and operates a diverse portfolio of energy and water transportation assets across the east coast of Australia. With more than $10.5 billion worth of major utility infrastructure, we supply millions of households and businesses with essential services every day.

    As a provider of gas, electricity and water, we have enduring relationships with our customers and the communities where we operate. They are at the heart of our commitment to deliver energy and water safely, reliably and affordably, and to the sustainable growth of our business in the long term.

    Where is the Jemena Gas Network?

    If you’re in Sydney or regional New South Wales, and use gas at home or work, chances are you’ve received it from the Jemena Gas Network.

    The Jemena Gas Network is Australia’s largest gas distribution network, delivering natural gas to more than 1.3 million homes and businesses across New South Wales.

    Established in 1837, it spans over 25,000 kilometres and covers Sydney, Newcastle, the Central Coast and Wollongong and more than 20 country centres situated in the Central West, Central Tablelands, South Western, Southern Tablelands, Riverina and Southern Highlands.

    Click here to see our gas network map.

    Who are Jemena’s gas customers?

    Our customers include all gas consumers who are or could be connected to our gas network in the future.

    We also provide energy advice and services to other groups like property developers, landlords and body corporates, who make energy supply choices on their behalf.

    What's Jemena's role in providing gas?

    There are a number of companies involved in getting gas to you. To see where we fit in, watch our video Connecting your home with natural gas

    What is this process all about?

    Every five years Jemena, along with most Australian energy distribution businesses, is required by the Australian Energy Regulator to review and submit a new customer gas pricing and services plan.

    As part of our preparation for our 2020-25 Plan submission, we’re starting to review the types of services and network that our customers, community and stakeholders want to ensure we continue delivering the services and support our customers need and expect.

    To ensure we’re capturing ideas, feedback and suggestions from across our community on how to do this, we’ve recently kicked off our community engagement process. This website is just one way we’ll engage with you on that journey. 

    Why have you started planning now for 2020?

    Your input on the future of your gas network is important to us, and we’re committed to hearing from as many of our customers as possible. As we know this will take some time, we’re starting the engagement process early. This also ensures we have time to consider your feedback when submitting our draft Plan to the regulator, which is due in June 2019.

    How can I help shape the future of gas?

    At Jemena, our vision is to provide all our customers with world-leading, reliable and sustainable energy solutions. And we know, based on previous feedback and forums from our customers, that you expect a safe, reliable and affordable gas supply.

    It’s important to get the balance right between the services you want and the prices you pay. By playing an active role in the engagement process and on this site, you can help us understand what matters most when it comes to your gas – and shape the future of your gas network.

    What do you do with the feedback we provide?

    Sharing how your feedback has influenced our pricing and services proposal is a key part of the review process, and we will include these details for the regulator in our 2020-25 Plan. We will also update this website to share with you the impact your feedback has made.

    Some of my family speak a language other than English. How can they have their say?

    As part of the engagement process we will look for opportunities to talk with our culturally and linguistically diverse customers by partnering with ethnic community organisations, utilising translator services, and preparing documents in-language, as required.

    How can I get involved?

    There are a number of ways you can get involved in helping to develop our Plan, including:

    • Visit this website to share your views and experiences directly with us
    • Come along to our of our customer or community events
    • Subscribe to email updates to hear about future opportunities to get involved

    We look forward to hearing from you and thank you for helping us shape the future of energy.